Complaint Letter

 


Ria Az’zahra
Jl. Pinang No. 22 Margonda Raya
Depok

November 18, 2016

Gadisbutik
Jl. Kep Riau
Batam Kota

Dear sir/madam,
On October 21, 2016, I purchased the following item from your website gadisbutik.com [21091- Tas Fashion Import]. I bought a bag for Rp120.000,00 with purchase order 161021110738661. But I found an iron hook was broken though I never used it. I have always found your products to be good and it surprises me that such unfortunate incident has happened.

I would like to express my disappointment from the condition of the product. This is not what I expected at all. I hope you agree with me that this is not acceptable under any circumstances.

I request from you to provide an immediate replacement or arrange for a full refund. I trust that you will take the necessary precautions to prevent such incidents in the future.

Best Regards


Ria Az’zahra

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